Returns & Exchanges
At Planet Wax, we want you to be completely satisfied with your purchase. If your items are not quite right, we offer a 30-day return window for all unused and unopened products.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all seals are intact and the product is protected for transit.
Ship It Back
Affix the provided shipping label or use your preferred carrier to send the parcel to our central distribution warehouse.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing